Refund & Return Policy

Last Updated: July 2026

At MDS Trader, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help.

Return Eligibility

Products may be returned within 7 days of delivery if:

The product is damaged during delivery.
You receive the wrong item.
The product has a manufacturing defect.
The product is unused and returned in its original packaging with all accessories.

Products that are used, damaged by the customer, or returned without original packaging may not qualify for a refund or replacement.

Non-Returnable Items

For hygiene, security, or product-specific reasons, the following items are generally not eligible for return or refund unless received damaged or incorrect:

Activated or used SIM Cards
Digital products
Downloadable items
Gift Cards
Clearance or Sale Items

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Provide:

Order Number
Clear photos of the product
Photos of the packaging (if applicable)

Once verified, we will arrange a replacement or refund.

Refund Process

After your returned product has been inspected and approved, your refund will be processed.

For Cash on Delivery (COD) orders, approved refunds will be sent via bank transfer or another mutually agreed payment method.

Refund processing usually takes 3–7 business days after approval.

Replacement Policy

If a product is defective or the wrong item was delivered, we will replace it at no additional cost, subject to stock availability.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and will instead follow our Return Policy.

Customer Responsibility

Customers are responsible for ensuring the correct shipping address and contact information at the time of ordering.

Returned products must be packed securely to avoid damage during transit.

Shipping Charges

Shipping charges are generally non-refundable, except when the return is due to our mistake (wrong item, damaged product, or manufacturing defect).

Need Help?

If you have any questions regarding refunds or returns, please contact our customer support.

MDS Trader
Email: support@mdstrader.com (replace with your actual email)
Website: https://mdstrader.com (replace if needed)